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FAQs

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How do I get started with my fundraiser?

1. Choose your activity – ideally something you enjoy and that others will support, this could be running, cycling, morning tea, trivia night, etc...
2. Create your fundraiser – sign up on our website to create your online fundraising page, share your story and set a goal!
3. Spread the word – share your page with friends, family, and colleagues. 
4. Raise funds and have fun – know you're helping support Lifeline’s 24/7 crisis support services. Every dollar makes a big impact! 
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What kind of fundraiser can I do?

The sky is your limit! From sporting events to celebrating special occasions, workplace fundraisers to physical challenges, you can let your imagination run wild. If you want to discuss an idea with us please contact us here.

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Is there a minimum amount I need to raise?

No, every dollar counts. There’s no minimum amount we ask you to raise, simply do your best and you’ll be surprised by people’s generosity!
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Will Lifeline support my fundraiser? 

Once you create your fundraising page, you’ll receive email communications from us with tips and tricks to help you along the way.

You can reach out at any time by phone or email if you have any questions. We’ll also send you fundraising resources and when you raise $39 we’ll send you a Lifeline singlet to say thanks!
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Where does the money go?

Funds raised help Lifeline to deliver 24/7 crisis support and suicide prevention services to support people in crisis. Every contribution is vital to helping ensure the Lifeline network has the critical technology, resources, and people, necessary to deliver crisis support, self-led support, and counselling services around the clock.

You can learn more about Lifeline's and what we do here - www.lifeline.org.au/about/ 

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Can I collect cash donations?

Yes, however the easiest way to collect donations is online via your fundraising page.

If you are collecting cash, we recommend you:
  • Keep a clear record of all donations.
  • Bank the money into your account and make a lump-sum donation to your fundraising page.
Alternatively, reach out to us if you need any assistance or would like our details to make a direct deposit to Lifeline.
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Are donations tax-deductible?

Yes, donations of $2 or more made via your online fundraising page are tax-deductible, and donors will receive a receipt automatically via email.

Please note that the Australian Taxation Office have ruled that donations are not tax-deductible if a person receives goods or services in return for the money given (i.e. the purchase of any services or items, raffle / action / competition tickets or event entry tickets etc.) For further information on tax deductibility visit the Australian Taxation Office website, https://www.ato.gov.au.

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Who can I contact if I have any questions?

Our friendly fundraising team are here to help you every step of the way! Reach out to us any time here via phone or email.

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I need help logging in to my fundraising page.

If you’ve forgotten your password, simply select the ‘forgot password’ link here and you’ll be sent an email with instructions on how to reset it. If that doesn't work please contact us here.