FAQs

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How do I get started with my fundraiser?

1. Choose your activity – ideally something you enjoy and that others will support, this could be running, cycling, morning tea, trivia night, etc...

2. Create your fundraiser – sign up on our website to create your online fundraising page, share your story and set a goal!

3. Spread the word – share your page with friends, family, and colleagues. 

4. Raise funds and have fun – know you're helping support Lifeline’s 24/7 crisis support services. Every dollar makes a big impact! 

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What kind of fundraiser can I do?

The sky is your limit! From sporting events to celebrating special occasions, workplace fundraisers to physical challenges, you can let your imagination run wild. If you want to discuss an idea with us please contact us here.
We always love hearing your ideas!

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Is there a minimum amount I need to raise?
No, there is no minimum. We are so grateful for all the support we receive and every dollar counts. Simply do your best and you’ll be surprised by people’s generosity!
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Will Lifeline support my fundraiser? 

Once you create your fundraising page, you’ll receive email communications from us with tips and resources to help you along the way.

You can reach out at any time by phone or email if you have any questions.

Please refer to the fundraising terms and conditions within the registration form for further information on the type of support we can provide.

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How does the money I raise help?

Funds raised help Lifeline to deliver 24/7 crisis support and suicide prevention services to help more people during their toughest moments. Your fundraising is vital to ensuring the Lifeline network has the critical technology, resources, and people necessary to deliver crisis support, self-led support, and counselling services around the clock.  

You can learn more about Lifeline and what we do here: www.lifeline.org.au/about/ 

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Can I collect cash donations?

While the easiest way to collect donations is online via your fundraising page, we understand sometimes people prefer to donate cash.

Please reach out to us if you would like our details to make a direct deposit to Lifeline.

Alternatively you can bank the money into your account and make a lump-sum donation to your fundraising page.

Please ensure you keep a clear record of all donations.

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Are donations tax-deductible?

Yes, all donations of $2 or more are tax-deductible, and donors will receive a receipt automatically via email when they donate online.

Please note that the Australian Taxation Office have ruled that donations are not tax-deductible if a person receives goods or services in return for the money given (i.e. the purchase of any services or items, raffle / action / competition tickets or event entry tickets etc.)

For further information on tax deductibility visit the Australian Taxation Office website, https://www.ato.gov.au.

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I need help logging in to and editing my fundraising page.
Please contact us here and we will aim to respond to your enquiry within 2 business days. Alternatively, if you are having trouble logging in we recommend resetting your password.